Table of Contents
Before You Begin
3
Batteries
22
22
22
23
30
30
32
32
35
36
37
Parts Checklist
3
Battery Care and Maintenance
Replacing the Handset Battery
Troubleshooting
Maintenance
Warranty Statement
GETTING STARTED
Installation
3
4
4
5
6
7
7
7
7
8
Install Handset Battery
Table/Desk Installation
Wall Mounting
Important Safety Instructions
FCC, ACTA and IC Regulations
Charge the Handset Battery
Set Language
Check for Dial Tone
Set the Dial Mode
The RBRC Seal
Technical Specifications
INDEX
Set Handset Date and Time
BASIC OPERATION
Telephone Operation
Handset Operation
Base Operation
9
9
9
10
11
11
11
12
13
13
15
15
15
15
16
16
17
17
18
18
19
20
20
20
21
21
Operating Range
Temporary Tone Dialing
Call Forward
Display Screen Messages
Speed Dialing
Store a Number/Name in Speed Dial
Edit a Number/Name in Speed Dial
Delete a Number/Name in Speed Dial
Dial a Speed Dial Number
Reassign Locations in Speed Dial
Telephone Directory
Store a Number/Name in the Directory
Edit a Number/Name in the Directory
Delete a Number/Name in the Directory
Dial a Number from the Directory
Move a Number/Name to the Memory
Caller ID Operation
About Call History (Caller ID)
Review Call History
Delete Records from Call History
Dial a Displayed Number
Store a Displayed Number
TABLE OF CONTENTS ꢀ
Before You Begin
Parts Check list
1 Handsets (2)
• Important!
2 Base Unit
Before using
this telephone,
you must read
Important Safety
Instructions on
page 32
3 Charger Power Adaptor
4 Charger
CHARGER
POWER ADAPTOR
5 Telephone Line Cord
6 Batteries (2)
7 AC Power Adaptor
8 User’s Manual
To purchase replacement
batteries, visit us on the web
at www vtechphones com or
call VTech Communications,
Inc at 1-800-595-9511
HANDSET x 2
BASE UNIT
CHARGER
In Canada, call VTech
Telecommunications
Canada Ltd at
1-800-267-7377
TELEPHONE
LINE CORD
BATTERY x 2
USER’S MANUAL
AC POWER ADAPTOR
GETTING STARTED
ꢁ
Installation
Choose Location
Install Handset Battery
For maximum performance of your
cordless telephone system:
a) Align the two holes in the plug with
the socket pins, then snap the plug
into place
• Useonlytheprovided
VTech battery, or
equivalent
1 Choose a central location for your
Base Unit
b) Place the battery in the compartment with
the wires in the lower right corner Angle
the top of the battery under the top claws
first, then snap the bottom of the pack in.
Place the wires under the guide, located
below the battery
2 Install your base unit and
extension handsets away from
electronic equipment, such as
personal computers, television
sets and microwave ovens
3 In locations where there are
multiple cordless telephones,
separate base units as much as
possible
c) Replace cover by sliding it up into
place
d) Place the handset in its base when
not in use to ensure maximum daily
performance
4 Install your telephone equipment
away from heat sources and
sunlight
5 Avoid excessive moisture, dust
or extreme cold
“CLICK”
a)
c)
ꢂ
GETTING STARTED
Installation
Table/Desk Installation
• Install the base unit
awayfromelectronic
equipment such as
personalcomputers,
television sets or
microwave ovens
Avoid excessive
heat, cold, dust or
moisture
Connect the power cord After
charging the battery for at least
16 hours, connect the telephone
�����������������
����
line cord
Standard
electrical outlet
�������������������
������
GETTING STARTED
ꢃ
Installation
Wall Mounting
Your phone base unit is designed to mount on a standard telephone wall plate Wall mounting
is optional
1 Run the power and telephone cords through the slot, then connect them to the jacks located
on the underside of the base
2 Plug the AC adaptor into an electrical outlet If the battery has not been previously charged,
place the handset in the base, and allow it to charge at least 16 hours (or overnight) Connect
the telephone line cord to the wall jack
3. Mount the base on the wall. Position the base unit so the mounting studs will fit into the
holes on the wall mount bracket Slide the base unit down on the mounting studs until
it locks into place
ꢄ
GETTING STARTED
Installation
Charge the Handset Battery
Place the handset in the base CHARGING... will display Be sure to charge the battery for at least 16
hours before using your phone
• If the phone will
not be used for a
long period of time,
remove the battery
to prevent possible
leakage
Set Language
• Press PROG, then press or until LANGUAGE is displayed
Press SELECT.
• If you have any
trouble installing
your phone,
• The current setting blinks Press or until the screen displays the correct language (English or
Spanish)
please refer to the
Troubleshooting
section near the
end of this manual
• Press SELECT to save your selection
Check for Dial Tone
After the batteries are charged, pick up the handset and press TALK; you should hear a dial tone If you
do not, try this phone in another phone jack
Set the Dial Mode
If you have touch tone service, the phone is ready to use as soon as the battery is charged If you have
pulse (rotary) service, you’ll need to change the dial mode
• Press PROG.
• Press or until the screen displays DIAL MODE: and the current setting
• Press SELECT. The current setting blinks
• Press or to select TONE or PULSE.
• Press SELECT to save
GETTING STARTED
ꢅ
Installation
Set Handset Date and Time
If you subscribe to caller ID service, the date and time will be set automatically with the first incoming
call If you do not have caller ID service, you can set the date and time manually:
• In the event of a
power outage, or if
your phone’s power
cord is unplugged,
the time setting will
be lost
• Press PROG, then press or until DATE/TIME is displayed Press SELECT.
• The month is flashing. Press or until the screen displays the correct month Press SELECT
• The day is flashing. Press or until the screen displays the correct day Press SELECT.
• The hour is flashing. Press or until the screen displays the correct hour Press SELECT.
• The minute is flashing. Press or until the screen displays the correct minute Press SELECT.
• AM or PM is flashing. Press or to choose between AM or PM. Press SELECT
Handset Ringer Style/Battery Save
You can select from four different handset ringer styles, or turn the ringer off and extend the
battery life
• With the handset in idle (off) mode, press PROG
• Press
or until the screen displays RINGER: and the current setting
• Press SELECT The current setting blinks, and you will hear a sample of the ring
• Press or to select RINGER: ꢀ, 2, ꢁ, ꢂ or OFF You will hear a sample of each ring tone
• Press SELECT
If you subscribe to DSL service:
If you hear noise during conversations and/or your
caller ID features aren’t functioning properly, install a
noise filter to the telephone line between the base unit
and the telephone line jack Contact your DSL provider
to obtain a noise filter.
To single telephone
jack (RJ11C)
Telephone line cord
Noise filter
(For xDSL users)
ꢆ
GETTING STARTED
Telephone Operation
Handset Operation
ꢀ. Make a Call
Press before or after dialing number to place a call
2. Flash/Call Waiting
Press to begin a call, then dial a number During a call,
press to receive an incoming call, if call waiting is activated
6
ꢁ. Chan
7
8
1,2
5
While on a call, press CHAN to switch to a clearer channel
ꢂ. Delete
Press to delete one or all calls in the call log See page 20
for complete instructions
ꢃ. Answer a Call (any key)
Press any key (except OFF) to answer a call
ꢄ. Handset Volume
10
Adjust the volume while on a call A double beep will sound
when you reach the maximum or minimum setting
CID and DIR keys
• When phone is not in use, press /CID to display caller ID 3,4
information
9
• When phone is not in use, press
/DIR to display
directory entries
ꢅ. Select
Press to confirm the highlighted option while in programming mode.
ꢆ. Off
During a call, press to hang up While in programming mode, press to cancel an operation, back up, or exit
ꢇ. Redial/Pause
Press to view redial memory While entering numbers, press and hold to insert a dialing pause
ꢀ0. PROG
Press to enter programming mode
BASIC OPERATION
ꢇ
Telephone Operation
Base Operation
ꢀ. Locate Handset
•
Press the LOCATE HANDSET key to
page the handset
•
•
Press it second time to cancel a page
The base will ring the handset for
one minute before ending the page
automatically
�
•
The handset can also cancel the page by
pressing the OFF key
ꢀ0 BASIC OPERATION
Telephone Operation
Operating Range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC) Even so, this handset and base can communicate over only a
certain distance — which can vary with the locations of the base and handset, the weather, and the
construction of your home or office.
•
Only one handset of
your phone system can
be in use (off hook) at
a time For example,
if HS1 is on a call and
HS2 presses TALK,
CAN’T CONNECT will
display
If you receive a call while you are out of range, the handset might not ring or if it does ring, the call might
not connect when you press TALK. Move closer to the base, then press TALK to answer the call
•
•
For clearer reception
while on a call, press
the CHAN button until
the interference has
been eliminated
If HS2 cannot be found,
HS1 will generate a sad
tone and continue the
call automatically Before
HS2 answers, HS1 can
If you move out of range during a phone conversation, you might hear noise or interference To improve
reception, move closer to the base
If you move out of range without pressing OFF, your phone will be left off the hook To hang up properly,
walk back into range, periodically pressing OFF.
Temporary Tone Dialing
If you have pulse (rotary) service, you can change from pulse dialing to touch tone dialing during a
call by pressing * TONE This is useful if you need to send touch tone signals for access to telephone
banking or long distance services
press TALK to cancel
the forward function and
continue the external call
1 Dial the number
• If HS2 does not respond
to a forwarded call
2 Press TONE. Buttons pressed after this send touch tone signals
*
within 30 seconds, HS1
3 After you hang up, the phone automatically returns to pulse service
will ring until TALK is
pressed to pick up
Call Forward
the call If HS1 doesn’t
answer within another
30 seconds, the call will
end automatically
An external call can be forwarded from one handset (HS1) to the other handset (HS2)
1 While on a call, press SELECT on HS1 to forward the call to HS2 HS1 will display: CALL
TRANSFERRED HS2 will ring and show: TRANSFERRED CALL
2 Press any key except OFF on HS2 to answer the forwarded call HS1 will return to the idle screen
BASIC OPERATION ꢀꢀ
Telephone Operation
Display Screen Messages
Screen Displays:
** RINGING **
CONNECTING...
PHONE ON
When:
There is a call coming in
The handset is waiting for dial tone
The handset is in use
The handset is in the base and the battery
is charging
CHARGING
The base is paging the handset
** PAGING **
BATTERY LOW
The battery needs to be recharged
The handset is changing to another of the
30 channels available
SCANNING...
Displays and a sad tone sounds when the
base power is off and TALK is pressed
CAN’T CONNECT
RINGER OFF
The handset ringer is turned off
ꢀ2 BASIC OPERATION
Speed Dialing
You can store telephone numbers you call frequently in two different ways, as speed dial numbers,
or in the directory Each number can have up to 24 digits You will program names to go with the
numbers, each can have up to 15 characters
• The entries you
stored in speed
dial memory will
be marked with
01 through 09 in
the telephone
directory
Up to ten numbers and names can be stored, total You can store as many as nine numbers with
names into speed dial memory locations you assign (1 through 9) You can also store numbers with
names alphabetically in the directory See Telephone Directory for instructions
Store a Number/Name in Speed Dial
• Each handset’s
speed dial entries
are independent
from the other
For example, a
speed dial
entry stored in
HS1 cannot be
accessed/dialed
by HS2
1 Press PROG on the handset
2 Press or until the screen displays SPEED DIAL.
3 Press SELECT The screen displays ENTER ꢀ-ꢇ.
4 Press the key (1 through 9) for the memory location where you want to store this entry The
screen displays ENTER NAME.
5 Using the chart on the next page, enter up to 15 characters for the name you’re storing with
the number Use to backspace and make corrections; use to advance and add a space
6. When you finish entering the name, press SELECT. The screen displays ENTER
NUMBER.
7 Enter the telephone number using the number keys Use to backspace and make corrections
After at least one digit has been entered, press REDIAL/PAUSE to store pauses in the dialing
sequence, if necessary Press REDIAL/PAUSE to display the last number dialed
8 Press SELECT to store your entry The screen displays DISTINCT RING? and the
current setting
• Press OFF at
any time to exit
memory mode
9 Press or to change the setting Choose Y (for yes) if you wish the phone to alert you to
calls from this number by changing to a distinctive ringing pattern after the first ring. Choose
N for a normal ringing pattern
10 Press SELECT to confirm your selection. If you chose Y, a D will be displayed with the
directory entry
BASIC OPERATION ꢀꢁ
Speed Dialing
Press
Once
Twice 3 Times 4 Times 5 Times 6 Times
• When directory
memory is full the
screen displays
MEMORY FULL,
an error tone
sounds, and you
cannot store a
new number
until you delete a
record in speed
dial memory or
the directory
1
A
D
G
J
1
2
3
4
5
6
7
8
9
0
*
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
L
M
P
T
O
R
V
Y
• If the speed
dial location is
not empty, your
new entry will be
stored in place of
the old and the
first entry will be
deleted Take
caution to not
save over entries
you do not wish
to delete from
memory
7
9
W
0
*
&
‘
,
-
#
#
ꢀꢂ BASIC OPERATION
Speed Dialing
Edit a Number/Name in Speed Dial
1 Press and hold the memory location key (1 through 9) of the
entry you wish to edit
2 When the screen displays the entry you want to edit, press
SPEED EDIT ERASE
8005959511
01
SELECT. Then press or until EDIT flashes.
3 Press SELECT. The screen displays the name and number The
cursor appears at the end of the name Use
SELECT to move on to edit the number Use to backspace and make corrections Press
and the dial pad keys to edit the name Press
,
SELECT to move to edit the distinctive ring setting Press SELECT to save
Delete a Number/Name in Speed Dial
1 Press and hold the memory location key (1 through 9) of the entry you wish to delete
2 When the screen displays the entry you want to delete, press
SELECT. Then press or until ERASE flashes.
3 Press SELECT, the screen displays:
SPEED EDIT ERASE
8005959511
01
4 Press
or until YES flashes.
5 Press SELECT. You’ll hear a confirmation beep.
Dial a Speed Dial Number
• Press and hold the memory location key (1 through 9) of the entry you wish to dial
• Press TALK to dial the displayed memory number
Reassign Locations in Speed Dial
1 Press and hold the memory location key (1 through 9) of the
entry you wish to reassign
2 When the screen displays the entry you want to reassign, press
SPEED EDIT ERASE
8005959511
01
SELECT. Then press
until SPEED flashes.
3 Press SELECT. The screen displays ENTER ꢀ-ꢇ.
4 Press the keys (1 through 9) to reassign this entry into another memory location
BASIC OPERATION ꢀꢃ
Telephone Directory
Your phone can store 10 (including the nine speed dial entries) numbers with names (up to 15 characters
for the name and 24 digits for the number) in each handset
• Press REDIAL/
PAUSE to display
the last number
When memory is full the screen displays MEMORY FULL, an error tone sounds, and you will not be
able to store a new number until you delete a stored number
dialed from this
phone to store it in
speed dial memory
Store a Number/Name in the Directory
1 Press PROG The screen displays DIRECTORY
2 Press SELECT. The screen displays ENTER NAME.
3 Using the chart on page 14, enter up to 15 characters for the name you’re storing with the number
• Each handset’s
speed dial entries
are independent
from the other
For example,
a speed dial entry
stored in HS1 cannot
be accessed/dialed
by HS2
Use
to backspace and make corrections; use or to advance and add a space
4. When you finish entering the name, press SELECT. The screen displays ENTER NUMBER
5 Enter the telephone number Use to backspace and make corrections
Press REDIAL/PAUSE to store a pause in the dialing sequence
-OR-
Press REDIAL/PAUSE if you wish to display and then store the last number dialed
6 Press SELECT. The screen displays DISTINCT RING? and the current setting
7 Press or to change the setting Choose Y (for yes) if you wish the phone to alert you
to calls from this number by changing to a distinctive ringing pattern after the first ring.
Choose N for a normal ringing pattern
8 Press SELECT to confirm your selection. If you chose Y, a D will be displayed with the directory
entry
ꢀꢄ BASIC OPERATION
Telephone Directory
Edit a Number/Name in the Directory
1 Press (DIR). The screen displays DIRECTORY.
2 Press or to scroll alphabetically through the entries stored in the directory
-OR-
• Press OFF at
any time to exit
directory
Press the dial pad key for the first letter of the entry you want to edit.
3 When the screen displays the entry you want to edit, press
SELECT. Then press or until EDIT flashes.
4 Press SELECT. The screen displays the name and number The
SPEED EDIT ERASE
8005959511
cursor appears at the end of the name Use
pad keys to edit the name Press SELECT to move on to edit the
and the dial
,
number Use to back space and make corrections Press SELECT to move on to edit the
distinctive ring setting Use the and keys to change the setting ”
5 Press SELECT to save the edited information
Delete a Number/Name in the Directory
1 Press (DIR). The screen displays DIRECTORY.
2 Press or to scroll alphabetically through entries in the directory
-OR-
Press the dial pad key for the first letter of the entry you want to
delete
3 Whenthescreendisplaystheentryyouwanttodelete,pressSELECT.
SPEED EDIT ERASE
8005959511
Then press or until ERASE flashes.
4 Press SELECT. The screen displays ERASE NO YES and the number
The current choice flashes.
5 Press or until YES flashes.
6 Press SELECT. You’ll hear a confirmation beep.
BASIC OPERATION ꢀꢅ
Telephone Directory
Dial a Number from the Directory
1 Press (DIR). The screen displays DIRECTORY.
2 Press or to scroll alphabetically through entries stored in directory
-OR-
• Press OFF at any
time to exit direc-
tory
Press the dial pad key for the first letter of the entry you want to dial.
3 When the number you want to dial is displayed, press TALK.
Move a Number/Name to the Memory
1 Press (DIR). The screen displays DIRECTORY.
2 Press or to scroll alphabetically through directory
-OR-
Press the dial pad key for the first letter of the entry you want to
move
SPEED EDIT ERASE
8005959511
3 When the screen displays the entry you want to move, press
SELECT. Then press or until SPEED flashes.
4 Press SELECT. The screen displays ENTER ꢀ-ꢇ
5 Press the key (1 through 9) to move this entry from the normal directory to the speed dial memory
and assign the memory location. You’ll hear a confirmation beep. A memory location number
(01 through 09) will be displayed with this entry
ꢀꢆ BASIC OPERATION
Caller ID Operation
Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone
service provider Caller ID with call waiting lets you see who’s calling before you answer the phone,
even when you’re on another call
You may need to change your phone service to use this feature Contact your service provider if:
•
•
•
You have both caller ID and call waiting, but as separate services (you may need combined service)
You have only caller ID service, or only caller waiting service
You don’t subscribe to any caller ID or call waiting services
You can use this product with regular caller ID service, and you can use this product’s other features
without subscribing to either caller ID or combined caller ID with call waiting service
There are fees for caller ID services, and they may not be available in all areas
This product can provide information only if both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible equipment
Caller’s name
Party has called
2 or more times
Caller’s telephone number
*
VTech
L
Long distance call
800-595-9511
5/01 5:40AM
28
NEW
OLD
PM
Date of call
Time of call
Position in call history
BASIC OPERATION ꢀꢇ
Caller ID Operation
About Call History (Caller ID)
Your phone can store up to 30 calls in its caller ID memory The most recent call will have the highest
number When the memory is full, the oldest call will be deleted to make room for new incoming call
information For each call that comes in, the screen displays the following information between the
first and second rings:
• Your caller’s name (15 letters are sent by your telephone company)
• The caller’s area code and telephone number
• If you answer a call
before the caller ID
information
appears on the
screen, it will not
be in the call
• The time and date of the call
• The repeat tag (*) in the upper right corner, indicating the party has called more than once
history
• Each handset’s
call log is
Review Call History
independent from
the other handset
For example, when
you delete one or
all call log entries
in one handset,
they will not be
deleted from the
other handset
1 Press (CID) to view call history
2 Use and to scroll through records in call history
Delete Records from Call History
Delete a Specific Call:
1 Locate the record you want to delete from call history
2 Press DELETE. You’ll hear a confirmation beep.
Delete All Calls:
1 With the handset in idle (off) mode, press and hold DELETE. The screen displays ERASE ALL
NO YES. The current choice flashes.
2 Press until YES flashes.
3 Press SELECT. You’ll hear a confirmation beep.
20 BASIC OPERATION
Caller ID Operation
Dial a Displayed Number
1 Locate the record in call history that you want to dial
2 If you wish to change how the number is dialed, press # The
screen displays alternate dialing sequences available for this call
• Press OFF at
any time to exit
call history
595-9511
5/01 5:40PMOLD28
3 Press SELECT Press or
until DIAL flashes.
4 Press SELECT again The number is automatically dialed
-OR-
When the number is correctly displayed for dialing, press TALK.
DIAL PROGRAM
800-595-9511
5/01 5:40PM
OLD28
Store a Call History Record in the Directory
1 Locate the record in the call history you want to store in the directory
2 If you wish to change how the number is stored, press # The screen
displays alternate dialing sequences available for this call
DIAL PROGRAM
800-595-9511
3 Press SELECT, then press
4 Press SELECT three times The screen displays:
5 Press to select Y or N for distinctive ringer
or until PROGRAM flashes.
5/01 5:40PM
OLD28
or
6 Press SELECT. You’ll hear a confirmation beep. If you choose Y
DISTINCT RING? N
800-595-9511
in step 5 a D will be displayed with the directory entry
Screen Displays:
When:
The other party is blocking name and/or number
information
PRIVATE
Your phone company is unable to receive
information about this caller’s name and/or number
UNKNOWN
This caller has called you more than once
* (after name)
BASIC OPERATION 2ꢀ
Batteries
Battery Care and Maintenance
After your battery is fully charged, you can expect the following performance:
• If you repeatedly get a
low battery indicator, even
after charging overnight,
the battery should be
replaced
Operation
Operating time
While in use (talking)
up to 4 hours
up to 4 days
While not in use (standby*)
• To reduce the risk of fire
or injury to persons or
damage to the telephone,
charge the battery provided
with or identified for use
with this product only in
accordance with the
instructions and limitations
specified in the user’s
manual
* Handset is off the base unit or charger but not in use
• The battery needs charging when:
— A new battery is installed in the handset
— The phone beeps twice every five seconds.
— The screen displays BATTERY LOW and the low battery icon
• Place the handset in the base The battery is typically fully charged at least 16 hours
• You can keep the battery fully charged by returning the handset to the base after each use
• Battery power is consumed
whenever the handset is off
the base unit or charger,
even when the handset is
not in use The longer you
leave the handset off the
base unit or charger, the
shorter you can actually talk
on the handset Actual battery
performance depends on a
combination of how often
the handset is in use and
how often it is not in use
• Once the battery is fully
charged, you do not have
to charge it again until
Replacing the Handset Battery
1 Remove the battery compartment cover on the handset by pressing
on the indentation and sliding the cover downward
2 Lift out the old battery and disconnect
3 Align the two holes in the new battery’s plug with the socket pins,
and snap the plug into place Snap the battery in the compartment,
as described in Installation, on page 4
4 Replace the cover by sliding it up into place
5 The new battery must be charged before using the phone Place the
handset in the base and allow it to charge for at least 16 hours the
“CLICK”
first charge. The telephone might operate before that, but for best
performance, let the battery charge fully
BATTERY LOW is displayed
or
flashes. This will
maximize the battery life
22 BASIC OPERATION
Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada
Ltd at 1-800-267-7377
Problem
Suggestion
My phone doesn’t work • Make sure the power cord is plugged in
at all
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack
• Charge the battery in the handset at least 16 hours For optimum daily performance, return the
handset to its base when not in use
• Reset the base Unplug the unit’s electrical power Wait for over 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• You may need to purchase a new battery, please refer to the Batteries section of this
user’s manual
I cannot get a dial
• First try all the suggestions above
tone
• Move the handset closer to the base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
connect a different phone If there is no dial tone on that phone either, the problem is in your
wiring or local service Contact your local telephone company
ADDITIONAL INFO
2ꢁ
Troubleshooting
Problem
Suggestion
I cannot dial out
• Make sure you have a dial tone before dialing. The handset may take a second or two to find the
base and produce a dial tone This is normal Wait an extra second before dialing
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse
or touchtone) Refer to the Installation section of this user’s manual to set the dial mode
• If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
• Eliminate any background noise Noise from a television, radio or other appliance may cause the
phone to not dial out properly. If you cannot eliminate the background noise, first try muting the
handset before dialing, or dialing from another room in your home with less background noise
My handset beeps • Make sure the power cord is securely plugged into the base Plug the unit into a different, working
four times and isn’t
outlet not controlled by a wall switch
performing normally
• Move the handset closer to the base You might have moved out of range
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in Allow
up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
2ꢂ ADDITIONAL INFO
Troubleshooting
Problem
Suggestion
CAN’T CONNECT
displays on my
handset
• Only one handset of your phone system can be in use (off hook) at a time For example, if
HS1 is on a call and HS2 presses TALK, CAN’T CONNECT will display Be sure only one
handset is in use at a time
• Move the handset closer to the base You might have moved out of range
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• You are trying to use both system handsets at the same time Be sure to only use one system
handset at a time
The batteries will not • Make sure the battery is plugged into the handset
hold a charge
• Be sure to use the AC power adaptor provided with your phone
• Charge the battery in the handset at least 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s
manual for further instruction
ADDITIONAL INFO
2ꢃ
Troubleshooting
Problem
Suggestion
I get noise, static, or
weak signal even when
I’m near the base
• Press the CHAN button while on a call until the interference has been eliminated
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radiotowers, pagertowers, cellphones, intercoms, roommonitors, televisions, personalcomputers,
kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static on
your phone while the microwave is running Do not install this phone in the same outlet or near
the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will likely get better reception not installed
in a low area
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company (charges may apply )
I hear noise in the
handset, and none of
the keys or buttons
work
• Make sure the power cord is plugged in
2ꢄ ADDITIONAL INFO
Troubleshooting
Problem
Suggestion
I hear other calls while
using my phone
• Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
My handset does not
ring when I receive a
call
• Make sure you have the ringer activated Refer to the section(s) on ringer selection in this user’s
manual
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in
• You may be too far from the base unit
• Charge the battery in the handset at least 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may have too many extension phones on your telephone line to allow all of them to ring Try
unplugging some of the other phones
• The layout of your home or office might be limiting the operating range. Try moving the base to
another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company (charges may apply )
• Test a working phone at the phone jack If another phone has the same problem, the problem is
the phone jack Contact your local telephone company (charges may apply )
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radiotowers, pagertowers, cellphones, intercoms, roommonitors, televisions, personalcomputers,
kitchen appliances and other cordless phones
• Your line cord might be malfunctioning Try installing a new line cord
ADDITIONAL INFO
2ꢅ
Troubleshooting
Problem
Suggestion
My calls fade or cut in
and out while I’m using
my handset
• Press the CHAN button while on a call until the interference has been eliminated
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radiotowers, pagertowers, cellphones, intercoms, roommonitors, televisions, personalcomputers,
kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static on
your phone while the microwave is running Do not install this phone in the same outlet or near
the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will get better reception not installed in a
low area
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company (charges may apply )
My Caller ID isn’t
working
• Caller ID is a subscription service You must subscribe to this service for this feature to work on
your phone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller’s telephone companies must use caller ID compatible equipment
2ꢆ ADDITIONAL INFO
Troubleshooting
Problem
Suggestion
Common cure for
If the unit does not seem to be responding normally, then try putting the handset in its base If it
electronic equipment
does not seem to respond, do the following (in the order listed):
1 Disconnect the power to the base
2 Disconnect the handset battery, and spare battery, if applicable
3 Wait a few minutes
4 Connect power to the base
5 Re-install the battery(ies)
6 Wait for the handset to re-establish its link with the base To be safe, allow up to one minute
for this to take place
If you subscribe to DSL service:
If you hear noise during conversations and/or your caller
ID features aren’t functioning properly, install a noise
filter to the telephone line between the base unit and the
telephone line jack Contact your DSL provider to obtain
a noise filter.
To single telephone
jack (RJ11C)
Telephone line cord
Noise filter
(For xDSL users)
ADDITIONAL INFO
2ꢇ
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Avoid rough treatment
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid water
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your base unit near a sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess
water or cleaning solvents of any kind
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water, DO NOT RETRIEVE IT
UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords
Warranty Statement
What does this limited warranty cover?
• The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all
accessories provided by VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions,
when installed and used normally and in accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in
the United States of America
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective
Product”)?
• During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If
we repair this product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the
same or similar design VTech will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or
replacement of Product, at VTech’s option, is your exclusive remedy You should expect the repair or replacement to take approximately 30 days
How long is the limited warranty period?
• The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this
limited warranty This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product
is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer
What is not covered by this limited warranty?
This limited warranty does not cover
ꢁ0 ADDITIONAL INFO
Warranty Statement
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3 Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4 Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
5 Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6 Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes ); or
7 Product returned without valid proof of purchase (see 2 below); or
8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product Before calling for service, please
check the user’s manual A check of the Product controls and features may save you a service call
• Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred
in the transport of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling
charges prepaid VTech assumes no risk for damage or loss of the Product in transit
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request
that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
• This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides
no other warranties for this product The warranty exclusively describes all of VTech’s responsibilities regarding the product There are no other express warranties No one is
authorized to make modifications to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to
one year from date of purchase Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
• In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the
product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you
ADDITIONAL INFO
ꢁꢀ
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1
2
3
4
5
6
Read and understand all instructions
Follow all warnings and instructions marked on the product
Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating, these openings must
not be blocked by placing the product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This
product should not be placed in any area where proper ventilation is not provided
This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home,
consult your dealer or local power company
Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result
in a risk of fire or electric shock. Never spill liquid of any kind on the product.
7
8
9
10 To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility Opening or removing parts of the base or handset
other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the
product is subsequently used
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions,
as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product
to normal operation
E If the product has been dropped and the base and/or handset has been damaged
F If the product exhibits a distinct change in performance
13 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
14 Do not use the telephone to report a gas leak in the vicinity of the leak
15 Only put the handset of your telephone next to your ear when it is in normal talk
FCC, ACTA and IC Regulations
FCC Part ꢀꢃ
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications
However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna
ꢁ2 ADDITIONAL INFO
FCC, ACTA and IC Regulations
•
•
•
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the
intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The
base unit shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more
If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip
FCC Part ꢄꢆ and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA) The
label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to
your local telephone company upon request
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements
adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also
compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user’s manual
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called
The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas,
the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified
installer
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents For repair procedures, follow the instructions outlined under the Limited Warranty
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service The telephone company is
required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct
the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes
are planned
ADDITIONAL INFO
ꢁꢁ
FCC, ACTA and IC Regulations
If this product is equipped with a corded or cordless handset, it is hearing aid compatible
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
•
Remain on the line and briefly explain the reason for the call before hanging up.
•
Perform such activities in off-peak hours, such as early morning or late evening
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to
a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
ꢁꢂ ADDITIONAL INFO
The RBRC®Seal
®
The RBRC Seal
®
The RBRC Seal on the nickel-cadmium battery indicates that VTech Communications, Inc is voluntarily participating in an industry program to collect and
recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada
®
The RBRC program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste, which may be illegal in
your area
®
®
VTech’s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product
service centers Please call 1-800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area VTech’s involvement in this
program is part of its commitment to protecting our environment and conserving natural resources
®
RBRC is a registered trademark of Rechargeable Battery Recycling Corporation
ADDITIONAL INFO
ꢁꢃ
Technical Specifications
Enhanced 2 4GHz technology–your phone operates on a dual band transmission that combines the best of 2 4GHz and
900MHz technologies, providing enhanced performance over standard cordless telephones
Frequency Control
Transmit Frequency
Receive Frequency
Crystal controlled
PLL synthesizer
Base: 2410 2–2418 9 MHz
Handset: 912 75–917 10 MHz
Base: 912 75–917 10 MHz
Handset: 2410 2–2418 9 MHz
Channels
30
Nominal Effective Range
Maximum power allowed by FCC and IC Actual operating range may
vary according to environmental conditions at the time of use
Size
Handset: 185 5mm X 53 4mm X 39 0mm
Base: 88 8mm X 107 5mm X 122 7mm
Charger: 76 0mm X 81 0mm X54 4mm
Weight
Handset: 116 grams
Base: 133 2 grams
Charger: 41 2 grams
Power Requirements
Handset: 3 6V 300mAH Ni-Cd Battery
Base: 9V AC @ 250mA
Charger: 6V DC @ 200mA
Memory
Speed Dial: 9 Memory locations, 24 digits per location
Directory: 10 Memory locations, 24 digits per location
CID: 30 Memory locations
ꢁꢄ ADDITIONAL INFO
Index
G
Review Call History 20
Replacing the Handset Battery 22
A
GETTING STARTED 3
About Call History (Caller ID) 20
H
S
B
Handset Operation 9
Set Language 7
Set the Dial Mode 7
Set Handset Date and Time 8
Speed Dialing 13-15
Store a CID Record 21
Store a Number/Name 13, 16
Base Operation 10
Batteries 22
I
Battery Care 22
Before You Begin 3
Important Safety Instructions 32
Installation 4
Install Handset Battery 4
C
L
Call forward 11
T
Locate Handset 10
Caller ID Operation 19
Check for Dial Tone 7
Charge the Handset Battery 7
Telephone Directory 16–18
Telephone Operation 9-12
Troubleshooting 23-29
M
Move a Number/Name 18
Make a Call 9
D
W
Modular telephone jack 5
Delete a Number/Name 15, 17
Delete Records from Call History 20
Dial a Displayed Number 21
Dial a Number from the Directory 18
Dial a Speed Dial Number 15
Display Screen Messages 12
Wall Mounting 6
Warranty 30–31
O
Off 9
Operating Range 11
P
Page (Locate Handset) 10
Parts Checklist 3
Program (PROG) 9
E
Edit a Number/Name 15, 17
F
R
RBRC 34
Reassign Locations 15
FCC, ACTA and IC Regulations 32
INDEX
ꢁꢅ
VTECH TELECOMMUNICATIONS LTD
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada, Ltd , Richmond, B C
Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD
Printed in China
91-000439-040-000
User’s Manual
www vtechphones com
Model: t2340
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