Mackie Portable Speaker C300i User Manual

C300/C300i  
TWO-WAY PORTABLE  
SOUND REINFORCEMENT  
SPEAKER USER’S MANUAL  
AND WARRANTY REGISTRATION  
 
INTRODUCTION  
Thank you for choosing Mackie Designs’  
sound reinforcement speakers.  
The C300 has a Speakon® input, and the  
C300i has a 1/4 inch phone jack. Apart  
from this difference, all details in this  
manual apply to both models.  
The C300 is a portable two-way loud-  
speaker system, capable of extremely high  
sound pressure levels, and designed to give  
you the best performance of any loudspeaker  
in its class and price range.  
Mackie Designs’ entry into the sound  
reinforcement loudspeaker market began  
with the acquisition of Radio Cine Forniture  
(RCF), headquartered in Reggio Emilia,  
Italy. RCF has a long tradition in develop-  
ing speaker technology for the high-end  
pro-audio market.  
The Crossover  
This unique Low Impedance Compen-  
sated Crossover (LICC) design places  
inductors in series with the woofer whose  
values are markedly lower than conven-  
tional designs. This reduces the amount of  
energy that is typically wasted as heat and  
increases the amount of energy that is  
transformed into real acoustic power. It also  
incorporates dynamic protection for the  
compression driver from non-linear signals.  
The Cabinet  
The C300 cabinet was designed to be the  
strongest molded composite cabinet on the  
planet. This material is as strong as con-  
crete, and rigid enough to prevent  
unwanted vibrations and standing waves in  
the cabinet. It has built-in fly points for  
hanging, and a socket in the bottom for  
mounting on a tripod stand. Although it is  
an exceptional choice for installed sound  
situations, its light weight and durable fin-  
ish also make it ideal for portable sound  
system use. The asymmetrical trapezoidal  
design of the cabinet also makes it easy to  
use as a floor wedge for stage monitor appli-  
cations.  
The Transducers  
The C300 features a 12” high-power  
low-frequency woofer and a 1.75” mylar  
diaphragm high-output compression driver.  
The woofer incorporates technology used  
in large-format touring systems and, with a  
massive, precision 3-inch voice coil, is virtu-  
ally indestructible.  
The high-frequency compression driver  
is mounted on a multi-cell aperture loaded  
on a constant directivity horn, providing an  
ultra-wide, controlled dispersion pattern and  
precise reproduction of the critical upper  
mid-range and high-frequencies. The result  
is an unbelievably smooth off-axis response  
that allows everyone in the audience to ex-  
perience the same high-resolution audio no  
matter where they are seated.  
The C300 offers a portable, lightweight  
solution for a variety of high-powered  
sound reinforcement applications.  
Inputs  
The C300 input is a Speakon connector,  
wired as follows:  
Pin 1+ is Positive (+)  
Pin 1– is Negative (–)  
(Pins 2– and 2+ are not used)  
Each driver has been specifically designed  
by our engineers for optimum performance  
in a lightweight high-strength cabinet.  
The C300i input is 1/4” TS (tip-sleeve),  
wired as follows:  
The Tip is Positive (+)  
The Sleeve is Negative (–)  
Having these inputs on the C300i  
speakers makes them an ideal choice for  
use with one of our PPM-series profes-  
sional powered mixers.  
Part No. 820-188-00 Rev. A 7/99  
©1999 Mackie Designs Inc. All Rights Reserved.  
3
 
HOOKUP DIAGRAMS  
Quick Start  
2. Connect the “Speaker Output” from  
your power amplifier (or powered mixer)  
to the INPUT connector on the C300.  
3. Turn on your mixing console (or other  
signal source).  
Make all initial con-  
nections with the power  
switches OFF on all  
equipment. Make sure all  
4. Turn on the amplifier. Turn up its  
volume or gain control(s) as recom-  
mended by the manufacturer.  
5. Start the signal source, whether it be  
speaking into a microphone or starting a  
CD player. Adjust the volume controls  
on the mixer (or other signal source) for  
normal operation.  
master volume, level, or  
gain controls are all the way down.  
1. Connect the line-level outputs from  
your mixing console (or other signal  
source) to the inputs of your power  
amplifier.  
POWERED MIXER  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
2 PER POWERED MIXER OR AMPLIFIED CHANNEL  
C300i: WITH A POWERED MIXER, AND USING THE THRU JACK  
E
P
D
P
R
P
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
POWERED MIXER  
POWERED MIXER  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
PARALLEL  
PARALLEL  
INPUT  
THRU  
INPUT  
THRU  
C300i  
C300i  
Stereo  
Power Amplifier  
Left  
Line level  
Output  
Right  
Line level  
Output  
1202-VLZPRO  
Mixer or  
Preamplifier  
C300i: WITH A MIXER AND POWER AMPLIFIER  
4
 
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
WIDE DISPERSION  
EVERYBODY HEARS THE SAME THING  
POWERED MIXER  
POWERED MIXER  
POWERED MIXER  
POWERED MIXER  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
MAXIMUM NUMBER OF SPEAKERS IN PARALLEL IS  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
2
PER POWERED MIXER OR AMPLIFIED CHANNEL  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
DO NOT SUSPEND FROM HANDLES.  
CONSULT USERS MANUAL FOR PROPER USE OF SUSPENSION HARDWARE.  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
SERIAL NUMBER  
MANUFACTURING  
D
A
TE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
CONCEIVED, DESIGNED, AND MANUFACTURED BY MACKIE DESIGNS INC, WOODINVILLE, WA, USA AND MACKIE EUROPE  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
MANUFACTURED IN ITALY  
COPYRIGHT ©1998  
"MACKIE", AND THE "RUNNING MAN" FIGURE  
THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF MACKIE DESIGNS INC.:  
PATENT PENDING  
PARALLEL  
PARALLEL  
PARALLEL  
PARALLEL  
INPUT  
THRU  
INPUT  
THRU  
INPUT  
THRU  
INPUT  
THRU  
C300i  
C300i  
C300i  
C300i  
Stereo  
Power Amplifier  
Left  
Line level  
Output  
Right  
Line level  
Output  
1202-VLZPRO  
Mixer or  
Preamplifier  
C300i: WITH A MIXER AND POWER AMPLIFIER, AND USING THE THRU JACK  
The C300 can be  
used with a Mackie  
SRS1500a Subwoofer to  
create an incredibly  
powerful system.  
The active crossover  
inside the SRS1500a  
splits the full-range  
stereo input signal into  
two ranges. The  
SRS1500a sums the left  
and right low-frequency  
range and plays it  
Stereo  
Pole  
Tripod  
Mount  
Power  
Mount  
Amplifier  
through its 600 watt  
amplifier and 15-inch  
woofer. It sends the  
stereo high-pass range  
to the C300s, via an ex-  
ternal power amplifier.  
The C300 can be pole  
mounted on top of the  
SRS1500a as shown.  
Line-Level  
Hi-Pass Out  
Full  
Range  
1202-VLZPRO  
SRS1500a  
Power  
Cord  
Plays the Low  
Frequencies  
C300i: BIAMPING WITH A POWERED SUBWOOFER  
5
 
Avoid placing loudspeakers against a  
wall. This, too, increases the low  
frequency output, though not as much  
as corner placement. However, if you do  
need to reinforce the low frequencies,  
this is a good way to do it.  
Avoid placing the speakers directly on a  
hollow stage floor. A hollow stage can  
resonate at certain frequencies, causing  
peaks and dips in the frequency re-  
sponse of the room. It’s better to place  
the loudspeakers on a sturdy table or  
tripod stands.  
• Position the loudspeakers so the high-  
frequency drivers are 2 to 4 feet above  
ear level for the audience (make allow-  
ances for a standing/dancing in the  
aisles audience). High frequencies are  
highly directional and tend to be absorbed  
much easier than lower frequencies. By  
providing direct line-of-sight from the  
loudspeakers to the audience, you  
PLACEMENT  
The C300 loudspeakers are designed to  
sit on the floor, a tabletop, or to fit on a  
standard tripod speaker stand. They can  
also be suspended by the rigging points,  
shown here.  
You can lay the cabinet down on its side  
and use the C300 as a floor monitor. The  
asymmetrical trapezoidal shape of the cabinet  
provides a perfect angle for aiming up toward  
performers from the front of the stage.  
Warning: Do not stack  
speakers in a column.  
This is to avoid the  
danger of toppling  
speakers.  
As with any loudspeakers, protect them  
from moisture. If you are setting them up  
outdoors, make sure they are under cover if  
you expect rain.  
Room Acoustics  
increase the overall brightness and  
intelligibility of the sound system.  
The C300 loudspeakers are designed to  
sound as neutral as possible; that is, to re-  
produce the input signal as accurately as  
possible, monitoring the audio signal rather  
than changing it.  
Room acoustics play a crucial role in the  
overall performance of a sound system.  
However, the wide high-frequency dispersion  
of the C300 helps to minimize the problems  
that typically arise.  
• Highly reverberant rooms, like many  
gymnasiums and auditoriums, are a  
nightmare for sound system intelligibil-  
ity. Multiple reflections off the hard  
walls, ceiling, and floor play havoc with  
the sound. Depending on the situation,  
you may be able to take some steps to  
minimize the reflections, such as  
putting carpeting on the floors, closing  
draperies to cover large glass windows,  
or hanging tapestries or other materials  
on the walls to absorb some of the sound.  
However, in most cases, these remedies  
are not possible or practical. So what do  
you do? Making the sound system  
louder generally doesn’t work because  
the reflections become louder, too. The  
best approach is to provide as much  
direct sound coverage to the audience as  
possible. The farther away you are from  
the speaker, the more prominent will be  
the reflected sound.  
Use more speakers strategically placed  
so they are closer to the back of the  
audience. If the distance between the  
front and back speakers is more than  
about 100 feet, you should use a delay  
processor to time-align the sound.  
(Since sound travels about 1 foot per  
millisecond, it takes about 1/10 of a  
second to travel 100 feet.)  
Top  
0
90  
0
90 Dispersion  
up to 18kHz  
Here are some other placement tips:  
6
Avoid placing loudspeakers in the  
corners of a room. This increases the  
low frequency output and can cause the  
sound to be muddy and indistinct.  
 
RIGGING  
The C300 cabinets are fitted with rigging  
points as shown in the diagram below.  
WARNING: Never at-  
tempt to suspend the  
C300 loudspeakers by  
their handles. If you want  
to suspend them, use the  
rigging points only.  
Full details concerning rigging the C300s  
can be found with Mackie’s Certified Rigging  
Accessories, including hardware and informa-  
tion on safe working loads. Contact your  
Mackie dealer or see our website for details.  
Note: Rigging should always be performed  
by professionals experienced in safe rigging  
practices.  
Back  
Both Sides  
Pole  
Mount  
Rigging Points  
Top  
Bottom  
7
 
SERVICE INFO  
Warranty Service  
Poor bass performance  
Details concerning Warranty Service are  
spelled out on page 11 of this manual.  
If you think your loudspeaker has a  
problem, please do everything you can to  
confirm it before calling for service, includ-  
ing reading through the following  
Troubleshooting section. Doing so might  
save you from being deprived of your  
Mackie loudspeaker.  
Of all Mackie products returned for ser-  
vice (which is hardly any at all), many are  
coded “CND” — Could Not Duplicate,  
which usually means the problem lay some-  
where else in the system. These may sound  
obvious to you, but here are some things  
you can check:  
• Check the polarity of the connections  
between the amplifier and the loud-  
speakers. You may have your positive  
and negative connections reversed at  
one end of one cable.  
It hurts when I touch my arm, or my leg,  
or even my head!  
You have a broken finger.  
Bad sound!  
• Is it loud and distorted? Follow the  
procedures described in the “Quick  
Start” section to verify that the levels  
are set properly.  
• Are all the connections are secure? It’s a  
good idea to periodically clean all  
Troubleshooting  
No sound!  
electrical connections with a non-  
lubricating electrical contact cleaner.  
• Keep practicing.  
Are the level controls on the mixer or  
amplifier turned all the way down?  
Follow the procedures in the “Quick  
Start” section on page 4 to verify that all  
the volume controls in the system are  
properly adjusted.  
Is the signal source working (and making  
union scale)? Make sure all the connect-  
ing cables are in good repair and securely  
connected at both ends.  
Repair  
Service for the C300 is available only  
from one of our authorized domestic ser-  
vice stations or at the factory, located in  
sunny Woodinville, Washington. Service for  
loudspeakers living outside the United  
States can be obtained through local dealers  
or distributors.  
If your Mackie loudspeaker needs ser-  
vice, follow these instructions:  
1. Review the preceding troubleshooting  
suggestions. Please.  
2. Call Tech Support at 1-800-258-6883,  
7am to 5pm PST, to explain the problem  
and request an RA (Return Authoriza-  
tion) number. Have your speaker’s  
serial number ready. You must have an  
RA number before you can obtain  
service at the factory or an authorized  
service center.  
One side is way louder than the other!  
Are the level controls set the same for  
both channels on the mixer and ampli-  
fier?  
Check the PAN control on the signal  
source. It may be turned too far to one  
side. If you’re using a stereo signal  
source, it may be delivering an out-of-  
balance stereo signal.  
Try swapping sides: Switch the speaker  
cables coming from the amplifier at the  
amplifier end. If the other side is louder  
now, the problem is with the amplifier,  
the mixer, or the signal source.  
3. Keep this owner’s manual. We don’t  
need it to repair the loudspeaker.  
8
 
4. Pack the loudspeaker in its original  
package, including protective wrap,  
endcaps and box. This is very impor-  
tant. Do not use styrofoam peanuts!  
When you call for the RA number,  
please let Tech Support know if you  
need new packaging. Mackie is not  
responsible for any damage that occurs  
due to non-factory packaging.  
CARE AND  
MAINTENANCE  
Your Mackie loudspeakers will provide  
many years of reliable service if you follow  
these simple guidelines:  
Avoid exposing the loudspeakers to  
moisture. If they are set up outdoors, be  
sure they are under cover if you expect  
rain.  
5. Include a legible note stating your name,  
shipping address (no P.O. boxes),  
Avoid exposure to extreme cold (below  
freezing temperatures). If you must  
operate the loudspeakers in a cold  
environment, warm up the voice coils  
slowly by sending a low-level signal  
through them for about 15 minutes  
prior to high-power operation.  
daytime phone number, RA number,  
and a detailed description of the prob-  
lem, including how we can duplicate it.  
6. Write the RA number in BIG PRINT  
on top of the box.  
7. Ship the loudspeaker to us. We recom-  
mend United Parcel Service (UPS). We  
suggest insurance for all forms of  
cartage. Ship to this address:  
Use a damp cloth with a mild soap  
solution to clean the cabinets. Avoid  
getting moisture into any of the open-  
ings of the cabinet, particularly where  
the drivers are located.  
Mackie Designs  
SERVICE DEPARTMENT  
16220 Wood-Red Rd. NE  
Woodinville, WA 98072  
8. We’ll try to fix the loudspeaker within  
three business days. Ask Tech Support  
for the latest turnaround times when  
you call for your RA number. We  
normally send everything back prepaid  
using UPS BLUE (Second Day Air).  
However, if you rush your loudspeaker  
to us by Next Day Air, we’ll treat it in  
kind by shipping it back to you UPS  
RED (Next Day Air). This paragraph  
does not necessarily apply to non-  
warranty service.  
9
 
SPECIFICATIONS  
Transducer Specifications  
Disclaimer  
Low-Frequency Transducer  
Since we are always striving to make our  
products better by incorporating new and improved  
materials, components, and manufacturing methods,  
we reserve the right to change these specifications at  
any time without notice.  
Diameter  
Voice Coil Diameter  
Sensitivity (1W@1m) 98 dB  
Nominal Impedance  
Power Handling  
Frequency Range  
300mm (12”)  
175mm (3”)  
8 ohms  
300 watts  
50Hz – 3000Hz  
“Mackie” and the “Running Man” figure are  
trademarks or registered trademarks of Mackie  
Designs Inc.  
High-Frequency Driver and Horn  
All other brand names mentioned are trade-  
marks or registered trademarks of their respective  
holders, and are hereby acknowledged.  
Diaphragm Diameter 44.5mm (1.75˝)  
Exit Throat Diameter 24.5mm (1˝)  
Diaphragm Material Mylar  
Sensitivity (1W@1m) 106 dB  
©1999 Mackie Designs Inc.  
All Rights Reserved.  
Printed in the U.S.A.  
Nominal Impedance  
Power Handling  
Frequency Range  
Horn Type  
8 ohms  
150 watts  
1000Hz – 20,000Hz  
Composite: Exponential and Conical  
Mouth Size  
304.8mm (12˝) W x 177.8mm (7˝) H  
Horizontal Coverage  
90º ± 10º (1kHz – 20kHz)  
Vertical Coverage  
45º ± 10º (2.8kHz – 20kHz)  
System Specifications  
Input Type (C300i)  
Input Type (C300)  
Input Impedance  
1/4-inch phone jack  
Speakon®  
8 ohms  
Maximum Input Power 300 watt  
Enclosure Alignment Sixth-Order  
Over-Excursion Protection  
Second-Order High-Pass Filter  
Acoustic Frequency Response  
45Hz – 20,000Hz  
Low-Frequency –3 dB Point  
Maximum SPL @ 1m  
55Hz  
126 dB  
Low-Frequency Crossover Type  
24 dB/octave, time offset corrected  
High-Frequency Crossover Type  
24 dB/octave  
Crossover Frequency  
1800Hz  
Driver Protection  
Dynamic protection for compression driver  
Operating Temperature Range  
–10ºC - 45ºC  
(14ºF - 113ºF)  
Physical Properties  
Height  
Width  
Depth  
Weight  
66.0cm (25.98”)  
39.6cm (15.58”)  
37.5cm (14.75”)  
19.5kg (43lbs.)  
Enclosure Geometry  
Asymmetrical Trapezoidal  
Mounting Methods  
Integrated mounting points  
(10mm x 1.25mm)  
Two each located on each side, top,  
bottom, and rear of enclosure  
10  
 
C300/C300i LIMITED WARRANTY  
Please keep your sales receipt in a safe place.  
A. Mackie warrants all materials, workmanship and  
proper operation of this C300 for a period of one  
year from the original date of purchase. If you  
complete the optional questionnaire portion of the  
Product Registration Card, the warranty will be  
extended for an additional FOUR years with the  
following exception: warranty on all its loudspeaker  
components including woofers and compression  
drivers are only warranted for an additional one year  
(for a total of two years). If any defects are found in  
the materials or workmanship or if the product fails  
to function properly during the applicable warranty  
period, Mackie, at its option, will repair or replace  
the product. This warranty applies only to equip-  
ment sold and delivered within the U.S. by Mackie  
or its authorized dealers.  
B. Failure to return the card will not void the 1-year  
warranty.  
C. Service and repairs of Mackie products are to be  
performed only at the factory (see D below) OR at an  
Authorized Mackie Service Center (see E below).  
Unauthorized service, repairs, or modification will  
void this warranty.  
3. Make sure that the problem can be dupli-  
cated. If you bring your active monitor to an  
Authorized Service Center and they can't find  
anything wrong with it, you may be charged a  
service fee.  
4. If the Mackie Authorized Service Center is  
located in another city, pack the active monitor  
in its original shipping carton. More information  
on packing can be found in the Service section of  
this manual.  
5. Contact the Mackie Authorized Service Center to  
arrange service or bring the active monitor to them.  
F. Mackie and Mackie Authorized Service Centers  
reserve the right to inspect any products that may  
be the subject of any warranty claims before repair  
or replacement is carried out. Mackie and Mackie  
Authorized Service Centers may, at their option,  
require proof of the original date of purchase in the  
form of a dated copy of the original dealer’s invoice  
or sales receipt. Final determination of warranty  
coverage lies solely with Mackie Designs Inc. or its  
Authorized Service Centers.  
G. Mackie active monitors returned to Mackie and  
deemed eligible for repair or replacement under the  
terms of this warranty will be repaired or replaced  
within thirty days of receipt by Mackie at our  
rainforest factory complex. Products returned to  
Mackie that do not meet the terms of this Warranty  
will be repaired and returned C.O.D. with billing  
for labor, materials, return freight, and insurance.  
Products repaired under warranty at Mackie's  
factory will be returned freight prepaid by Mackie  
to any location within the boundaries of the USA.  
H. Mackie assumes no responsibility for the quality  
or timeliness of repairs performed by Mackie  
Authorized Service Centers.  
I. This warranty is extended to the original  
purchaser and to anyone who may subsequently  
purchase this product within the applicable  
warranty period.  
D. To obtain factory service:  
1. Call Mackie at 800/258-6883, 7AM to 5PM  
Monday through Friday (Pacific Time) to get a  
Return Authorization (RA). Products returned  
without an RA number will be refused.  
2. Pack the C300 in its original shipping carton.  
If you do not have the carton, just ask for one  
when you get your RA number, and we’ll send a  
shipping carton out promptly. More information  
on packing can be found in the Service section of  
this manual. Also include a note explaining  
exactly how to duplicate the problem, a copy of  
the sales receipt with price and date showing,  
and your return street address (no P.O. boxes or  
route numbers, please!). If we cannot duplicate  
the problem at the Mackie Factory or establish  
the starting date of your Limited Warranty, we  
may, at our option, charge for service time.  
J. This is your sole warranty. Mackie does not  
authorize any third party, including any dealer or  
sales representative, to assume any liability on  
behalf of Mackie Designs or to make any warranty  
for Mackie Designs.  
3. Ship the product in its original shipping  
carton, freight prepaid to:  
Mackie Designs Inc.  
SERVICE DEPARTMENT  
16220 Wood-Red Road NE  
Woodinville, WA, 98072, USA  
K. THE WARRANTY GIVEN ON THIS PAGE IS THE  
SOLE WARRANTY GIVEN BY MACKIE AND IS IN  
LIEU OF ALL OTHER WARRANTIES, EXPRESS  
AND IMPLIED, INCLUDING THE WARRANTIES  
OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE. THE WARRANTY GIVEN  
ON THIS PAGE SHALL BE STRICTLY LIMITED IN  
DURATION TO ONE YEAR FROM THE DATE OF  
ORIGINAL PURCHASE FROM AN AUTHORIZED  
MACKIE DEALER. UPON EXPIRATION OF THE  
APPLICABLE WARRANTY PERIOD, MACKIE  
SHALL HAVE NO FURTHER WARRANTY OBLIGA-  
TION OF ANY KIND. MACKIE SHALL NOT BE  
LIABLE FOR ANY INCIDENTAL, SPECIAL, OR  
CONSEQUENTIAL DAMAGES THAT MAY RESULT  
FROM ANY DEFECT IN THE MACKIE PRODUCT  
OR ANY WARRANTY CLAIM. Some states do not  
allow exclusion or limitation of incidental, special,  
or consequential damages or a limitation on how  
long warranties last, so some of the above limita-  
tions and exclusions may not apply to you. This  
warranty provides specific legal rights and you may  
have other rights which vary from state to state.  
IMPORTANT: Make sure that the RA number is  
plainly written on the shipping carton.  
E. To obtain service from an Authorized Mackie Service  
Center:  
1. Call Mackie at 800/258-6883, 7AM to 5PM  
Monday through Friday (Pacific Time) to get:  
1) The name and address of your nearest Mackie  
Authorized Service Center and 2) A return  
authorization (RA). You must have an RA number  
before taking your unit to a service center.  
2. Make sure that you have a copy of your active  
monitor’s sales receipt from the store where you  
bought the product. It is necessary to establish  
purchase date and thus determine whether or not  
your active monitor is still under warranty. If you  
can't find it, the Authorized Service Center may  
charge you for repairs even if your active monitor is  
still covered by Mackie's 1-Year Limited Warranty.  
11  
 

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